Shipping Policy
1. DELIVERY AREAS
We currently ship exclusively within the United Kingdom.
2. SHIPPING COSTS
- Free shipping on all orders.
- No hidden delivery charges.
3. ORDER PROCESSING & DELIVERY TIMES
- Order Processing Time: 2 to 3 business days (Monday to Friday).
- Order Cut-Off Time: 5:00 PM (GMT).
- Estimated Delivery Time: 3 to 6 business days (Monday to Friday).
Please note that delivery times may vary depending on factors such as location, public holidays, and courier service disruptions.
4. ORDER TRACKING
- A tracking number will be sent to your email once your order has been shipped.
- You can track your order using UPS, FedEx, or DHL, depending on the carrier used.
- To track your order, please visit: https://memoire-attire.com/apps/track123.
- If you have any questions regarding your shipment tracking, contact our customer service team at info@memoire.com.co.
5. ORDER MODIFICATIONS & CANCELLATIONS
- If you need to modify or cancel your order, please contact us immediately.
- If your order has not been shipped yet, we will do our best to accommodate your request.
- However, once the order has been shipped, modifications or cancellations will not be possible. You will need to return the items once received.
- As we operate on a fully automated system, orders are processed immediately after being placed. If we do not receive a request for changes within 10 minutes of placing the order, it will be automatically processed, and modifications or cancellations will no longer be possible.
- Once dispatched, we cannot stop the shipping process, and refunds or cancellations will only be possible after receiving the items.
6. POLICY UPDATES
We regularly update our Shipping Policy to ensure the best service for our customers. Please visit our website for the most recent updates.
If you have any questions, feel free to contact us at info@memoire.com.co.