Privacy Policy
1. INTRODUCTION
This Privacy Policy explains how Mémoire Attire (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase on memoire-attire.com (the “Site”) or communicate with us regarding the Site (collectively, the “Services”).
For the purposes of this Privacy Policy, “you,” “your,” and “yours” refer to you as a user of the Services, whether as a customer, a visitor to our website, or any other person whose personal information we collect in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
. UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, particularly to reflect changes in our practices, operational requirements, legal or regulatory obligations. Any updates will be published on our website, and we will update the “Last Updated” date accordingly.
If required by law, we will take additional steps to notify you of material changes.
3. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect personal information about you from various sources. The types of personal information we collect and use depend on how you interact with us.
In addition to the specific uses outlined below, we may use the personal information we collect to:
- Communicate with you,
- Improve and provide the Services,
- Comply with legal obligations,
- Enforce our Terms of Service, and
- Protect our rights and those of our customers.
4. PERSONAL INFORMATION WE COLLECT
A. Information You Provide to Us
We collect information that you submit directly through the Services, which may include:
- Contact Information: Name, email address, phone number, and mailing address.
- Order Information: Shipping and billing address, purchase details, payment confirmation, and order history.
- Account Information: Username, password, security questions, and account preferences.
- Customer Support Information: Any details you provide when communicating with us, such as inquiries, feedback, or complaints.
Some features of our Services may require you to provide personal information directly. If you choose not to provide this information, certain functionalities may be unavailable.
B. Information We Collect Automatically
When you interact with our Services, we automatically collect certain data (“Usage Data”) using cookies, pixels, and similar technologies. This data may include:
- Device and Browser Information: IP address, browser type, operating system.
- Usage Information: How you access and interact with our Site, including time spent on pages and navigation patterns.
- Network and Connection Information: Internet provider, connection type, and approximate location based on IP address.
C. Information from Third Parties
We may also obtain information about you from third parties, such as:
- Service Providers: Companies that support our Site and Services, such as Shopify, which hosts our online store.
- Payment Processors: Secure payment providers collect and process payment details (such as credit/debit card information and billing address) to complete transactions.
- Advertising and Analytics Providers: We may collect information through marketing platforms, advertising networks, or analytics services to optimize our Services.
All third-party data we collect is handled in compliance with this Privacy Policy.
5. HOW WE USE YOUR PERSONAL INFORMATION
A. Providing and Managing Our Services
We use your personal information to:
- Process payments and fulfil orders,
- Send you order updates,
- Manage your account and preferences,
- Arrange shipping, returns, and exchanges.
B. Marketing & Advertising
We may use your information to:
- Send promotional emails, SMS, or direct mail,
- Display personalised advertising,
- Improve and tailor the customer experience.
You can opt out of marketing communications at any time.
C. Security & Fraud Prevention
We use personal information to:
- Detect, investigate, and prevent fraudulent, illegal, or malicious activities,
- Ensure the security of your account and transactions.
If you suspect your account has been compromised, please contact us immediately at info@memoire.com.co.
D. Customer Support & Service Improvements
We use personal data to respond to inquiries, resolve issues, and enhance our Services.
6. COOKIES & TRACKING TECHNOLOGIES
We use cookies to improve your experience on our Site. For details on the cookies used in connection with our Shopify-hosted store, please visit Shopify's Cookie Policy.
You can modify cookie settings via your browser; however, blocking cookies may impact your user experience.
7. HOW WE SHARE YOUR PERSONAL INFORMATION
We may disclose your personal information under the following circumstances:
- Service Providers: We share data with trusted vendors who provide services such as payment processing, shipping, data analysis, and customer support.
- Business & Marketing Partners: We may share information with partners for advertising and promotional activities.
- Legal Compliance & Protection: We may share data when required by law, to protect our rights, prevent fraud, or respond to legal requests.
- Corporate Transactions: In case of a business transfer, such as a merger or acquisition, your personal data may be transferred as part of the transaction.
We do not sell your personal information.
8. DATA SECURITY & RETENTION
We implement strict security measures to protect your personal data. However, no system is completely secure. If you believe your information has been compromised, contact info@memoire.com.co immediately.
We retain your data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.
9. YOUR RIGHTS & CHOICES
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of your data.
- Right to Correction: Request correction of inaccurate data.
- Right to Deletion: Request deletion of your data, subject to legal exceptions.
- Right to Restriction: Request to limit how we process your data.
- Right to Object to Processing: Opt out of direct marketing.
- Right to Data Portability: Request transfer of your data to another provider.
To exercise these rights, contact info@memoire.com.co.
We will not discriminate against you for exercising your rights. Verification may be required before processing your request.
10. INTERNATIONAL DATA TRANSFERS
We may transfer and process your personal information outside your country. In such cases, we ensure appropriate data protection measures, including Standard Contractual Clauses (SCCs) for data transfers outside the UK/EEA.
11. CHILDREN’S PRIVACY
Our Services are not intended for children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us to request deletion.
12. THIRD-PARTY LINKS
Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal information.
13. CONTACT US
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
For legal purposes, we act as the Data Controller of your personal information unless otherwise stated.