Return Policy

1. RETURN PERIOD

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return, the item must:

• Be in the same condition as received.
• Be unworn, unused, with tags attached and in its original packaging.
• Be accompanied by the receipt or proof of purchase.

To initiate a return, please contact us at info@memoire.com.co. Returns sent without prior approval will not be accepted.

Once your return request is approved, we will provide a return shipping label along with instructions on how and where to send your package.

For any return-related inquiries, feel free to email us at info@memoire.com.co.

3. DAMAGES & ISSUES

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate and resolve the issue.

4. NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

• Personal care items (e.g., beauty products).
• Undergarments (for hygiene reasons).
• Custom or personalised items.
• Hazardous materials, flammable liquids, or gases.
• Gift cards and sale items.

If you have any concerns about whether your item is eligible for return, please contact us at info@memoire.com.co.

5. EXCHANGES

The fastest way to ensure you get the product you want is to return the original item and place a new order for the desired item.

6. RIGHT TO CANCEL (UK & EU CUSTOMERS)

If your order is shipped within the United Kingdom or European Union, you have the legal right to cancel or return your order within 14 days, for any reason, without justification.

As with standard returns, the item must be unused, unworn, in its original packaging, and with proof of purchase.

7. REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved:

• The refund will be automatically processed to your original payment method.
• Refunds typically take up to 10 business days to be credited.
• Processing times may vary depending on your bank or credit card provider.

If you have not received your refund after 15 business days from approval, please contact us at info@memoire.com.co.

For any further inquiries, feel free to reach out to our support team at info@memoire.com.co.